Hello There, Fabulous Sock Lover! 🌟

At Good Luck Sock Sales, we believe every step should be a celebration! We’re dedicated to making your sock shopping experience as comfortable and joyful as our fabulous socks themselves. Here’s everything you need to know about shipping and returns.

Shipping Information 🚚

Order Processing Time

We’re quick on our feet! All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking provided

Free Shipping 🎁

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Basic tracking available

Global Reach: We ship worldwide! (Excluding some remote areas and parts of Asia)

Our Return & Exchange Promise 🤝

We stand behind the quality of our Men’s Socks and Women’s Socks! If you’re not completely satisfied, we’re here to help.

Quick Return Summary

  • Timeframe: 15 days from delivery date
  • Condition: Unworn, unwashed, original packaging with tags attached
  • Refunds: Full product price (shipping costs non-refundable)
  • Exchanges: Swap for different size, color, or style of equal value

Step-by-Step Return Process 👣

Making a return is as easy as slipping on your favorite socks! Just follow these simple steps:

Step 1: Contact Our Team

Email us at [email protected] within 15 days of receiving your order with your return/exchange request.

Step 2: Provide Details

Include your order number, items you wish to return/exchange, and the reason for return.

Step 3: Receive Instructions

We’ll email you within 24 hours with return authorization and shipping instructions.

Step 4: Package Your Items

Place the unworn, unwashed socks in their original packaging with tags attached.

Step 5: Ship Your Return

Mail the package to our address (we’ll provide the specific return address in our instructions).

Step 6: Confirmation

Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Email Template for Returns ✉️

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Hello Good Luck Sock Sales Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Order Date: [Date you placed the order]
Items to Return/Exchange: [List the specific socks – style, size, color]
Reason for Return/Exchange: [Please describe the reason – size issue, wrong item, etc.]
Preferred Resolution: [Refund / Exchange for (specify preferred item)]

Please let me know the next steps at your earliest convenience.

Thank you,
[Your Name]

Refund Information 💰

We want to get your refund to you as quickly as possible! Here’s what to expect:

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • What’s Refunded: Product price only (original shipping costs are non-refundable)
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Important Conditions 📋

To ensure we can process your return, please note:

  • Items must be unworn, unwashed, and in original condition
  • Original packaging and tags must be included
  • Returns must be initiated within 15 days of delivery
  • We cannot accept returns on items that have been worn or washed
  • Customs fees and import duties are non-refundable for international returns

Non-Returnable Items ❌

Based on our product analysis, we’re happy to report that all our Men’s Socks and Women’s Socks are eligible for returns and exchanges as long as they meet the conditions above! Every pair of our fabulous socks can be returned if they’re in original condition.

International Returns 🌍

Since we spread sock happiness worldwide (except some remote areas and parts of Asia), here’s what our international customers should know:

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be processed in US dollars
  • Your bank may charge currency conversion fees

Need Help? We’re Here for You! 💬

Our friendly customer service team is ready to assist you with any questions about shipping, returns, or exchanges. We respond faster than you can say “fabulous socks!”

Email: [email protected]

Address: 4434 Henery Street, Indianapolis, US 46225

Response Time: Within 24 hours during business days

Thank you for choosing Good Luck Sock Sales – where every step should be a celebration, and your satisfaction is always our priority! 🎉